Refund policy
Return/Exchange Policy
We have a return/exchange policy period of 15 days after you have received your package.
Key Notes:
- The product must be new, clean and unworn.
- The product must be returned in original condition and in original packaging (tags & bags).
- Products may be tried on for sizing, but not used for a workout.
- All returns and or exchanges must be requested, processed and approved via email.
- Items returned not in new condition (chalk, dirt, pet hair etc) or without original packaging will be subjected to a 20% restocking/cleaning fee or issued partial store credit.
- There is a maximum limit of 1 exchange per order. If you exchanged a product once and would like second exchange, you can return for refund and place a new order for the desired item.
If your product(s) do not pass inspection, you will be denied a return/exchange and we reserve the right to dispose of the item. We will notify you of the denial return/exchange and provide photo evidence as well as an explanation pertaining to the reason of denial.
Please allow our team 5-7 business days to process the inspection. You will be notified once your return has been approved and refunds will be processed within 7 business days.
To start a return, please contact us at GoHelixTeam@gmail.com for further details.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at GoHelixTeam@gmail.com.
International Returns/Exchange
Unfortunately we are unable to offer exchanges for our international customers. Returns for refund or store credit are accepted given the item passes inspection. As above, your item must in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will be thoroughly inspected upon receipt and will be approved at our discretion. Items returned not in new condition (chalk, dirt, or damaged) or without original packaging will be subjected to a restocking fee or issued partial store credit.
To start a return, please contact us at GoHelixTeam@gmail.com for further details.
Damaged goods policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damaged item upon inspection will be denied a refund and will be shipped back to customer.
Unfortunately, we cannot accept returns on sale items or gift cards.
Replacements
If your pair of sleeves becomes torn or damaged due to normal usage within 30 days of receiving them, we offer a free replacement for the pair purchased only. The replacement is for the same product as originally ordered, subject to availability.